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What if my package gets lost or arrives damaged?
At Mosi Tea, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details. We understand the disappointment
What should I do if my order hasn't arrived by the expected delivery date?
Should your order not arrive by the expected delivery date, please reach out to our support team. Our support team will assist you in locating your package or resolving any issues regarding the delivery of your purchase.
What should I do if I receive a defective or damaged product?
Receiving a defective or damaged product is certainly not the experience we want you to have. If you encounter this issue, please contact us immediately by replying to any of our emails or reaching out through our customer support channels. We sincer
How can I cancel my order?
If you need to cancel your order, please respond directly to the email confirmation you received or send us an email. We understand that situations can change and you may need to adjust your purchase. We are here to help you with the process. Please
What is the capacity of the tea infuser?
The capacity of our tea infusers varies by product, but specific details such as ounces it can hold should be available on the product page on our website. If that information is missing or you need further clarification, do not hesitate to contact o
How can I find out when an item will be back in stock?
To know when out-of-stock items will be available again, please note that while we expect infusers to be back in stock no earlier than a certain month, our teas are generally replenished every few weeks. Given the high demand, we often restock teas e
What can I do if my package shows as delivered but I haven't received it?
If your tracking information shows that your package has been delivered but you haven't received it, do not worry about contacting your credit card company. Instead, please reach out to us directly for assistance. We will work with you to resolve the
What should I do if I ordered and didn't receive a discount?
If you've placed an order and did not receive the expected discount, please contact our customer support team for assistance. Our support team will review your order details and apply any applicable discounts retrospectively if necessary. Your satisf
What happens if I receive a defective product or want a refund?
In the event that you receive a defective product or seek a refund, our customer support team is ready to help you navigate the process for a return or refund. Please contact us and we will guide you through the necessary steps to proceed with a reso
Can I change the shipping address for my order?
You have the option to change the shipping address for your order if, for instance, it is a gift that you'd like to be delivered directly to the recipient's house. If your order is already in transit, we'll provide you with the estimated delivery dat