What if my package gets lost or arrives damaged?Updated a year ago

Lost packages

At Mosi Tea, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team here ASAP after receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.