Infuser Refund & Return Policy. Our goal at Mosi is to help you fall in love with tea. We strive to make it easy for you to discover and enjoy teas. Our infusers come with a 30-day money-back guarantee* for orders purchased on www.mositea.com and www

Return Policy & Warranty

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Contact our customer support team here to initiate the return process with your order number and details about the item you wish to

Returns must be initiated within 30&#xA0;days of receiving your order. Items must be unused and in the original packaging. <h3 id="return-by-mail">Return by mail</h3>Contact our customer support team <a class="fr-green fr-strong" href="https://mositea.com/pages/help-center?hcUrl=/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> to initiate the return process with your order number and details about the item you wish to return.&#xA0;Note: There is a shipping charge per order. <h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

How do I make a return?

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Returns & Exchanges

How to fill your Infuser?

How long will my tea stay hot?

Why is there condensation inside my Mosi Infuser?

How long should I steep my tea?

Which sieve should I use?

How much does the Mosi Infuser hold?

Before You Use

Why is Mosi a multibrew Infuser?

What's included in the All in One Infuser?

What's included in the Mosi Tea Infuser?

How do I brew a cup of tea?

How do I make cold brew?

How do I gift a Mosi Infuser?

How do I make sure my tea doesn't become bitter or my coffee doesn't have grinds when using the all-in-one infuser?

FAQs

Is my Mosi Infuser microwave safe?

Is my Mosi Infuser dishwasher safe?

How do I clean my Mosi Infuser?

How do I care for my Mosi Infuser?

Care & Maintenance

What materials are used in Mosi?

Are Mosi products safe?

Mosi Safety Tips

Materials & Safety

Products & Ordering

Why was Mosi created?

About Us

Why is my discount code not working?

What forms of payment do you accept?

How do I cancel my order?

Billing & Payment

What is your shipping policy?

When will Infusers begin shipping to Kickstarter and Indiegogo backers?

How long does shipping take?

Why is my tracking information not updating?

Shipping & Tracking

What if my package gets lost or arrives damaged?

What should I do if my order hasn't arrived by the expected delivery date?

What should I do if I receive a defective or damaged product?

How can I cancel my order?

What is the capacity of the tea infuser?

How can I find out when an item will be back in stock?

What can I do if my package shows as delivered but I haven't received it?

What should I do if I ordered and didn't receive a discount?

What happens if I receive a defective product or want a refund?

Can I change the shipping address for my order?