What should I do if I receive a defective or damaged product?Updated a year ago

Receiving a defective or damaged product is certainly not the experience we want you to have. If you encounter this issue, please contact us immediately by replying to any of our emails or reaching out through our customer support channels. We sincerely apologize for any inconvenience caused and will work swiftly to resolve the issue.

We will likely request some information from you including details about the product defect and possibly pictures to understand what went wrong. Upon review, we can arrange for a replacement or a refund as per our policies and your preference.