mositea

Mosi Tea Help Center

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At Mosi Tea, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details. We understand the disappointment

<h3 id="lost-packages">Lost packages</h3>At Mosi Tea, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team <a class="fr-green fr-strong" href="https://mositea.com/pages/help-center?hcUrl=/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team <a class="fr-green fr-strong" href="https://mositea.com/pages/help-center?hcUrl=/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> ASAP after receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Should your order not arrive by the expected delivery date, please reach out to our support team. Our support team will assist you in locating your package or resolving any issues regarding the delivery of your purchase.

Should your order not arrive by the expected delivery date, please reach out to our support team. Our support team will assist you in locating your package or resolving any issues regarding the delivery of your purchase.

What should I do if my order hasn't arrived by the expected delivery date?

Receiving a defective or damaged product is certainly not the experience we want you to have. If you encounter this issue, please contact us immediately by replying to any of our emails or reaching out through our customer support channels. We sincer

Receiving a defective or damaged product is certainly not the experience we want you to have. If you encounter this issue, please contact us immediately by replying to any of our emails or reaching out through our customer support channels. We sincerely apologize for any inconvenience caused and will work swiftly to resolve the issue.We will likely request some information from you including details about the product defect and possibly pictures to understand what went wrong. Upon review, we can arrange for a replacement or a refund as per our policies and your preference.

What should I do if I receive a defective or damaged product?

If you need to cancel your order, please respond directly to the email confirmation you received or send us an email. We understand that situations can change and you may need to adjust your purchase. We are here to help you with the process. Please

If you need to cancel your order, please respond directly to the email confirmation you received or send us an email. We understand that situations can change and you may need to adjust your purchase. We are here to help you with the process.Please note: If your order has already been processed or shipped, we might not be able to cancel it. However, we will do our best to accommodate your request.

How can I cancel my order?

The capacity of our tea infusers varies by product, but specific details such as ounces it can hold should be available on the product page on our website. If that information is missing or you need further clarification, do not hesitate to contact o

The capacity of our tea infusers varies by product, but specific details such as ounces it can hold should be available on the product page on our website. If that information is missing or you need further clarification, do not hesitate to contact our customer support. We will provide you with all the necessary details so you can make an informed decision before making your purchase.

What is the capacity of the tea infuser?

To know when out-of-stock items will be available again, please note that while we expect infusers to be back in stock no earlier than a certain month, our teas are generally replenished every few weeks. Given the high demand, we often restock teas e

To know when out-of-stock items will be available again, please note that while we expect infusers to be back in stock no earlier than a certain month, our teas are generally replenished every few weeks. Given the high demand, we often restock teas either today or tomorrow. However, if the pre-order sales were strong, it&apos;s possible that some customers may need to wait for the subsequent shipment. To ensure you secure your product as soon as it&apos;s available, we recommend preordering the item you&apos;re interested in.

How can I find out when an item will be back in stock?

If your tracking information shows that your package has been delivered but you haven't received it, do not worry about contacting your credit card company. Instead, please reach out to us directly for assistance. We will work with you to resolve the

If your tracking information shows that your package has been delivered but you haven&apos;t received it, do not worry about contacting your credit card company. Instead, please reach out to us directly for assistance. We will work with you to resolve the delivery issue, whether that involves re-sending the order or opting for a more secure delivery option if theft is a concern in your area. We&apos;re committed to ensuring you have a positive experience and receive your order promptly.

What can I do if my package shows as delivered but I haven't received it?

If you've placed an order and did not receive the expected discount, please contact our customer support team for assistance. Our support team will review your order details and apply any applicable discounts retrospectively if necessary. Your satisf

If you&apos;ve placed an order and did not receive the expected discount, please contact our customer support team for assistance. Our support team will review your order details and apply any applicable discounts retrospectively if necessary. Your satisfaction is important to us, and we will ensure that any promised discounts are honored.

What should I do if I ordered and didn't receive a discount?

In the event that you receive a defective product or seek a refund, our customer support team is ready to help you navigate the process for a return or refund. Please contact us and we will guide you through the necessary steps to proceed with a reso

In the event that you receive a defective product or seek a refund, our customer support team is ready to help you navigate the process for a return or refund. Please contact us and we will guide you through the necessary steps to proceed with a resolution that ensures your satisfaction.

What happens if I receive a defective product or want a refund?

You have the option to change the shipping address for your order if, for instance, it is a gift that you'd like to be delivered directly to the recipient's house. If your order is already in transit, we'll provide you with the estimated delivery dat

You have the option to change the shipping address for your order if, for instance, it is a gift that you&apos;d like to be delivered directly to the recipient&apos;s house. If your order is already in transit, we&apos;ll provide you with the estimated delivery date and ensure that it arrives as scheduled. If you require an address change, please reach out to us with the new details as soon as possible, and we will accommodate your request if the order has not already been dispatched.