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Mosi Tea Help Center

It looks like your order has either not yet been packed or shipped since you so recently placed your order.

It will take a couple business days once an order is placed before it starts to provide automatic updates.

Your order may be delayed because it contains a Pre-order item.  Please note Pre-order timemlines below:

- Orders containing Mint or Gray Infusers are expected to ship by end of June.
- Orders containing Mint or Gray All-in-Ones are expected to ship by end of July.

At Mosi Tea, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details. We understand the disappointment

<h3 id="lost-packages">Lost packages</h3>At Mosi Tea, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team <a class="fr-green fr-strong" href="https://mositea.com/pages/help-center?hcUrl=/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team <a class="fr-green fr-strong" href="https://mositea.com/pages/help-center?hcUrl=/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> ASAP after receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Should your order not arrive by the expected delivery date, please reach out to our support team. Our support team will assist you in locating your package or resolving any issues regarding the delivery of your purchase.

Should your order not arrive by the expected delivery date, please reach out to our support team. Our support team will assist you in locating your package or resolving any issues regarding the delivery of your purchase.

What should I do if my order hasn't arrived by the expected delivery date?

Receiving a defective or damaged product is certainly not the experience we want you to have. If you encounter this issue, please contact us immediately by replying to any of our emails or reaching out through our customer support channels. We sincer

Receiving a defective or damaged product is certainly not the experience we want you to have. If you encounter this issue, please contact us immediately by replying to any of our emails or reaching out through our customer support channels. We sincerely apologize for any inconvenience caused and will work swiftly to resolve the issue.We will likely request some information from you including details about the product defect and possibly pictures to understand what went wrong. Upon review, we can arrange for a replacement or a refund as per our policies and your preference.

What should I do if I receive a defective or damaged product?

If you need to cancel your order, please respond directly to the email confirmation you received or send us an email. We understand that situations can change and you may need to adjust your purchase. We are here to help you with the process. Please

If you need to cancel your order, please respond directly to the email confirmation you received or send us an email. We understand that situations can change and you may need to adjust your purchase. We are here to help you with the process.Please note: If your order has already been processed or shipped, we might not be able to cancel it. However, we will do our best to accommodate your request.

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What if my package gets lost or arrives damaged?

What should I do if my order hasn't arrived by the expected delivery date?

What should I do if I receive a defective or damaged product?

How can I cancel my order?

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